I purchased the Cargo Valet about a month ago. I went to install it on my 2025 Silverado 3500SD. The bed of this truck was a bit different from the instructions and videos provided. I actually thought I'd have to either create a custom bracket to make it work, or return the product. I took a flyer and sent an email to the support team and had a phone call back from them within 15 minutes. They shared actual videos that they were readying for general consumption, and also shared other ideas that they'd been considering. In the end, I tried the install process that they suggested, and it has worked extremely well. I've used it to keep the standard load (small tool box, gas can, box of tie downs, etc) secured, and it has completely eliminated things sliding around the box. I've also used it to help load and access a full bed of stuff when moving. It absolutely did the job there as well. The only hassle I've experienced was when I went to move some 8' lumber, and had to get into the bed of the truck to move the Cargo Valet off to the side so they would fit. It wasn't a big deal as the device itself is very light, yet sturdy. I've also used bungee cords to attach things (propane tank) directly to the Valet, and it absolutely held solid as I drove about 75 miles on the interstate. I'd been looking at many other options before buying this, and personally I always default to the simpliest solution, which is why I decided to give this a try. I am very pleased and will certainly update if anything changes. For the price, this is a wonderful solution and much less expensive than many of the other options that are currently being promoted. The kicker for me was the quick call by the Cargo Valet team when I had a question.